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← Bevi

Technical Services Specialist

Bevi
Location
Dallas
Posted
24 days ago
Department
Technical Services
What they actually want (must-haves)
  • Ability to maintain a consistent schedule of 11am-7pm CT / 12pm - 8pm ET
  • Ability to learn and understand hardware and software systems to troubleshoot effectively
  • Proficiency in utilizing independent judgment and decision making for improvement recommendations
  • Ability to multitask while managing customer inquiries and internal feedback
  • Exceptional verbal and written communication skills
  • Great attitude and willingness to provide exceptional customer experience
Nice to have
  • Knowledge of CRM/ticketing systems like Zendesk, Salesforce and Netsuite
What the job really is

As a Technical Services Specialist at Bevi, you will troubleshoot and provide technical support for Bevi machines, ensuring they operate at peak performance. Your role involves assisting both direct and partner customers via phone and email, guiding them through installations, maintenance, and warranty questions. You will also analyze processes for improvement and communicate feedback to internal teams to enhance customer experience.

Benefits
  • Comprehensive medical, dental and vision insurance plans with BlueCross BlueShield, 95% paid by employer
  • 401(k) with company match
  • Flexible PTO plus 12 company holidays, and additional paid days for sick leave
  • Generous fully paid parental leave for both birth parents and non-birth parents
  • Fully employer paid disability and life insurances
  • Wellness and fitness reimbursements
Things to weigh
  • No specific mention of career advancement opportunities or training beyond initial onboarding
  • Work hours are fixed, which may not suit all candidates
  • Role involves a significant amount of customer interaction, which may be demanding
Job score3.4/5
Benefits5/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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