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← Bevi

Technical Services Specialist

Bevi
Location
Boston
Posted
24 days ago
Department
Technical Services
What they actually want (must-haves)
  • Ability to maintain a consistent schedule of 11am-7pm CT / 12pm - 8pm ET
  • Ability to learn and understand hardware and software systems in order to troubleshoot effectively
  • Proficiency in utilizing independent judgment and decision making to provide improvement recommendations to stakeholders
  • Ability to multitask - answering calls, working on incoming emails, completing tickets, and helping your team
  • Exceptional verbal support skills on the phone and strong writing skills
  • Focus on thorough ticket management and throughput
Nice to have
  • Knowledge of CRM/ticketing systems like Zendesk, Salesforce and Netsuite
What the job really is

As a Technical Services Specialist at Bevi, you will be responsible for troubleshooting Bevi machines and ensuring they operate at peak performance. Your daily tasks will include providing technical support to customers via phone and email, assessing and improving troubleshooting processes, and collaborating with internal teams to enhance customer experience. You will also handle inquiries related to installations, maintenance, and warranty questions while identifying opportunities for service improvements.

Benefits
  • Comprehensive medical, dental and vision insurance plans with BlueCross BlueShield, 95% paid by employer
  • 401(k) with company match
  • Flexible PTO plus 12 company holidays, and additional paid days for sick leave
  • Generous fully paid parental leave for both birth parents and non-birth parents
  • Fully employer paid disability and life insurances
  • Wellness and fitness reimbursements
Things to weigh
  • No specific mention of career advancement opportunities or training programs
  • The role requires a consistent schedule which may not suit all candidates
  • The position involves a significant amount of customer interaction, which may not appeal to everyone
Job score3.4/5
Benefits5/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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