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VIP Management Team Lead | Betty CA

Betty
Location
Toronto, ON, Canada
Posted
26 days ago
Department
VIP Management
What they actually want (must-haves)
  • 3-5+ years of experience leading teams in high-touch B2C environments
  • 5+ years managing high-value client relationships
  • Strong understanding of compliance frameworks, including AML, Anti-Fraud, and Responsible Gaming
  • High emotional intelligence with conflict-resolution and decision-making skills
  • Experience with CRM platforms, reporting and analytics tools, and account management systems
What the job really is

As the VIP Management Team Lead at Betty, you will oversee a team of Account Managers focused on high-value players, driving retention and enhancing client experiences. Your role involves strategic analysis of player portfolios, collaboration with senior leadership and various departments, and ensuring compliance with gaming regulations. You will also lead team operations, set performance expectations, and manage premium VIP events.

Benefits
  • Discretionary bonus
  • Premium Health insurance
  • Career and skills development opportunities
  • Fun and collaborative team environment
  • Exclusive employee discounts and perks through Perkopolis
Things to weigh
  • No remote work options mentioned
  • Role involves high emotional intelligence and conflict resolution
  • New role within the team may involve initial challenges in defining processes
Job score3/5
Benefits3/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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