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Intermediate Support Analyst

BEES
Location
Campinas, São Paulo, Brazil
Posted
10 days ago
Department
BEES Technical Customer Success
What they actually want (must-haves)
  • University degree in computing or equivalent professional experience
  • Solid experience in production application support or technical operations for software/digital products
  • Strong problem-solving, critical thinking, and learning agility
  • Knowledge of SQL and relational/non-relational databases
  • Familiarity with mobile app testing on Android and iOS
  • Experience with APIs and tools like Postman
Nice to have
  • Hands-on experience with New Relic
  • Familiarity with Databricks for data analysis
  • Broader programming experience
  • Confident use of AI assistants for research and analysis
What the job really is

As an Intermediate Support Analyst at BEES, you will be responsible for resolving production incidents and service requests for digital applications, participating in root cause analysis, and documenting issues. Your role involves troubleshooting application and integration problems, monitoring incident queues, and improving IT service management processes. Additionally, you will mentor junior analysts, prepare operational reports, and collaborate with various stakeholders to enhance application reliability.

Benefits
  • Performance-based bonus
  • Attendance Bonus
  • Private pension plan
  • Meal Allowance
  • Casual office and dress code
  • Days off
Things to weigh
  • No salary listed
  • High-pressure environment during incidents
  • Role requires collaboration with technical and non-technical audiences
Job score3.6/5
Benefits5/5
Freshness5/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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