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Global IT Support Manager

BDA
Location
Woodinville, Washington, United States
Posted
1 month ago
Department
IT Operations and Infrastructure
Salary
$110,000 to $130,000
What they actually want (must-haves)
  • 6+ years IT Support experience
  • 2-3 years in global or enterprise environments
  • Experience leading distributed IT Support teams across multiple regions
  • Advanced expertise in Microsoft 365 ecosystem including client and endpoint management
  • Experience designing automation frameworks, AI-enabled support tools, or zero-touch environments
  • Strong background in asset lifecycle governance and capacity planning with Atlassian Jira
Nice to have
  • ITIL and Microsoft certifications preferred
  • Workday integration and workflow optimization of IT and HR systems
What the job really is

The Global IT Support Manager at BDA will lead and develop IT support teams across multiple regions, ensuring a high-performance digital workplace support ecosystem. This role involves architecting AI-enabled, zero-touch support models and overseeing global IT asset lifecycle management while collaborating with various departments to align support with organizational needs.

Benefits
  • Base salary range of $110,000 to $130,000 with a 15% yearly bonus
  • Robust PTO including vacation, paid volunteer day, holidays, and summer Fridays
  • Medical, dental, vision, life, and AD&D insurance
  • 401k
  • Tuition reimbursement
  • Mental health and financial wellness programs
Things to weigh
  • Hybrid role requiring commuting to Woodinville, WA
  • High-pressure global-impact situations
  • No specific mention of remote work beyond one flex day at home
Job score4.4/5
Benefits4/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency5/5

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