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← Bauer Hockey/ Cascade Maverik Lacrosse

Cascade Maverik: Customer Solutions Representative

Bauer Hockey/ Cascade Maverik Lacrosse
Location
Liverpool, NY
Posted
1 month ago
Department
Sales + Customer Excellence
What they actually want (must-haves)
  • High School Diploma with 1 – 3 years of customer service experience or related field or equivalent years of relevant and related experience
  • Experience with SAP system preferred
  • Skilled in managing time effectively
  • Demonstrate proficiency in Microsoft Office applications, including Word, Excel, and Outlook
  • Consistently maintains a pleasant and friendly demeanor
  • Effective problem solver who is able to analyze problems, generate options and choose course of action
What the job really is

As a Customer Solutions Representative at Cascade Maverik, you will provide exceptional support and service to both internal and external customers, handling inquiries, orders, and requests efficiently. Your role will involve customer service, sales support, order management, and product knowledge, with responsibilities expanding to include custom order projects as you gain expertise. You will collaborate with various teams to ensure customer satisfaction and maintain strong business relationships.

Benefits
  • Pay Range: $18/hour - $20/hour
  • Eligible to participate in the Company’s incentive plan
  • 401(k) plan with employer match
  • Paid parental leave
  • Employee discount program on apparel and gear
  • Casual & hybrid work environment
Things to weigh
  • No specific mention of career advancement opportunities
  • Limited travel required, which may not suit all candidates
  • Role involves handling customer complaints, which may be challenging for some
  • Experience with SAP is preferred but not mandatory
Job score3/5
Benefits4/5
Freshness4/5
Career value3/5
Role clarity4/5
Pay transparency0/5

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