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Customer Success Lead

Banyan Software
Location
Atlanta, Georgia, United States
Posted
23 days ago
Department
Teamup US, Inc.
What they actually want (must-haves)
  • 5+ years in expansion sales, account management, or customer success at a product-led SaaS company
  • A track record of carrying and hitting an expansion or retention revenue target
  • Deep product fluency: ability to learn tools quickly, demo live, and answer complex questions without a solutions engineer
  • Experience building lightweight commercial systems that work at scale: signals, playbooks, CRM discipline
What the job really is

As a Customer Success Lead at Banyan Software, you will be responsible for driving expansion revenue for Teamup, a calendar platform with over 5 million users. Your role involves building AI-powered systems to identify high-potential accounts, developing onboarding processes, and creating playbooks to facilitate upselling and customer advocacy. This position requires a hands-on approach to sales and customer success, focusing on helping customers solve their problems effectively.

Benefits
  • Expected base salary of $94,000, excluding bonus (when applicable)
Things to weigh
  • No specific details on additional benefits or bonuses beyond the base salary
  • Role involves building systems from scratch, which may require significant initial effort and experimentation
Job score2.6/5
Benefits1/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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