HHiring Reality
← Axuall

Support Engineer

Axuall
Location
Remote - US (Central or Eastern Time)
Posted
6 days ago
Department
Support
Salary
$80,000 - $92,000
What they actually want (must-haves)
  • 3-5 years experience troubleshooting and resolving tier 1 and tier 2 issues
  • 3-5 years experience partnering with Engineering and Development Teams on escalated issues
  • 3-5 years experience troubleshooting and resolving issues with APIs
  • Familiarity with Python, PostgreSQL, API tools such as Insomnia and Postman
  • Experience utilizing alerting and monitoring tools such as Sentry and Grafana
  • Exposure to healthcare organizations and clinicians
Nice to have
  • Familiarity with provider credentialing
What the job really is

As a Support Engineer at Axuall, you will be responsible for triaging and resolving technical requests from clients and internal teams. This role involves troubleshooting issues, collaborating with product management and engineering teams, and improving support workflows. You will also be expected to provide live coverage and contribute ideas for team growth and collaboration.

Benefits
  • Comprehensive Health Insurance
  • 401(k) with Employer Match
  • Wellness Stipend
  • Professional Development Reimbursement
  • Work From Home Stipend
  • Remote Work Flexibility
Things to weigh
  • No salary listed in the benefits section, only a range in the pay transparency section
  • Role requires occasional travel to headquarters in Cleveland, Ohio despite being remote-first
  • Company is currently unable to sponsor visas
Job score4.4/5
Benefits4/5
Freshness5/5
Career value4/5
Role clarity4/5
Pay transparency5/5

Applying to Axuall?

See how your résumé matches this role — and tailor it from what actually gets interviews.

Calculate resume scoreGenerate resume to apply
Job Link →