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AXS _Contact Center Representative I

AXS
Location
Frisco, TX; Scottsdale, AZ
Posted
2 months ago
Department
Administrative
What they actually want (must-haves)
  • Successful completion of new hire training and nesting
  • Two years plus previous experience in a customer support role
  • Track record of exceeding performance metrics
  • Strong phone and verbal communication skills along with active listening
  • Familiarity with CRM, Workforce systems and practices
  • Customer focus and adaptability to different personality types
Nice to have
  • Bilingual (English and Spanish)
  • Higher education and contact center certifications
What the job really is

As a Contact Center Representative at AXS, you will handle a high volume of inbound calls to assist customers with inquiries, invoice questions, and complaints. You will be expected to maintain a professional demeanor while following communication scripts and achieving performance metrics related to call handling and customer experience. This role requires strong communication skills and the ability to manage multiple tasks effectively.

Benefits
  • Medical, dental and vision insurance
  • Paid holidays
  • Vacation and sick time
  • Company paid basic life insurance
  • Voluntary life insurance
  • Parental leave
Things to weigh
  • Pay scale is listed at $18.00
  • Position is not eligible for a bonus
  • Employer does not offer work visa sponsorship
  • Role may involve handling difficult customer interactions
Job score2.6/5
Benefits5/5
Freshness1/5
Career value3/5
Role clarity4/5
Pay transparency0/5

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