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Professional Services Engineer, 911 Systems (Remote)

Axon
Location
Phoenix, Arizona, United States
Posted
12 days ago
Department
1575 Carbyne PSO
Salary
$88,200.00 - $135,240.00
What they actually want (must-haves)
  • Bachelor's degree in a technical field (or equivalent experience)
  • At least 8+ years of experience in a technical role related to VoIP (e.g., PBX, Call Center)
  • Proven knowledge of AWS cloud infrastructure
  • Proven experience in planning, executing, and delivering complex projects
  • Strong communication, interpersonal, and conflict-resolution skills
  • Ability to manage multiple priorities and work effectively under pressure
Nice to have
  • Experience with the public safety industry (ENP Certification/NG911)
  • Knowledge of Cisco UCS and/or FreeSWITCH
  • Knowledge of streaming technologies (SIP, RTSP, RTMP, SIP-to-PSTN gateways, SIP Trunk, Wowza, WebRTC)
What the job really is

As a Professional Services Engineer for Axon 911, you will implement, integrate, and deploy real-time emergency service platforms for clients, specifically 911 Public Safety Answering Points. Your role involves planning and executing deployment projects, providing technical training, and collaborating with various internal teams to ensure successful implementations. You will also support customers during and after deployment, helping to improve processes and documentation.

Benefits
  • Competitive salary and 401k with employer match
  • Discretionary paid time off
  • Paid parental leave for all
  • Medical, Dental, Vision plans
  • Fitness Programs
  • Emotional & Mental Wellness support
Things to weigh
  • Role involves up to 50% travel for customer meetings and training sessions
  • Fast-paced environment may require handling multiple tasks or projects simultaneously
  • No specific mention of career advancement opportunities or mentorship
  • Salary range provided, but actual pay may vary based on multiple factors
Job score4.4/5
Benefits4/5
Freshness5/5
Career value4/5
Role clarity4/5
Pay transparency5/5

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