HHiring Reality
← Axogen

Helpdesk Support Technician

Axogen
Location
Vandalia, Ohio, United States
Posted
17 days ago
Department
Information Technology
What they actually want (must-haves)
  • 5-7 years hands-on experience in a Help Desk technician or Network Administration role
  • College degree with a major in Computer Science/Information Technology, or 2-4 years of related experience, or an equivalent combination of both experience and education in information technology
  • A+ Certification and Network + Certification
  • Strong customer communication and business skills
  • Excellent oral and written communication skills
  • Excellent time management and organizational skills
Nice to have
  • Microsoft Certification(s)
  • Knowledge of the Pharmaceutical Industry or Regulated Industry
  • Experience working in a production Internet facing environment
  • Familiarity setting up and administrating Windows Server 2008 R2, 2012 R2 and ready to tackle Windows Server 2016
  • Experience using Symantec Veritas for backups (or similar product)
What the job really is

The Helpdesk Support Technician at Axogen is responsible for diagnosing and resolving desktop hardware and software issues for employees. This role involves responding to technical assistance requests through a helpdesk ticketing system, providing customer support, and collaborating with other IT teams to ensure smooth operations. The technician will also engage in system maintenance, training staff, and implementing new technology as needed.

Benefits
  • Comprehensive, high-quality benefits package effective on date of hire
  • Educational assistance available for all employees
  • Matching 401(k) retirement plan
  • Paid holidays, including floating holidays
  • Employee Stock Purchase Plan
  • Referral incentive program
Things to weigh
  • No specific mention of remote work options
  • Some travel may be required
  • The role requires strong customer service skills due to direct interaction with employees
  • The position may involve working with legacy systems and software
Job score3.4/5
Benefits5/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

Applying to Axogen?

See how your résumé matches this role — and tailor it from what actually gets interviews.

Calculate resume scoreGenerate resume to apply
Job Link →