HHiring Reality
← Axi

Client Success Specialist (Korean)

Axi
Location
Malaysia
Posted
24 days ago
Department
Client Experience
What they actually want (must-haves)
  • Proven experience in a customer service role
  • Native Korean and strong verbal and written communication skills in English
  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities and attention to detail
  • Ability to work well in a team environment
  • Proficiency in using CRM and service desk systems
Nice to have
  • Strong preference for candidates with fintech experience
What the job really is

As a Client Success Specialist at Axi, you will provide high-quality support to clients, ensuring their inquiries and issues are handled professionally and accurately. Your role will involve tailoring support based on client segments, collaborating with internal teams to resolve issues, and contributing to client retention through insightful guidance. You will also conduct trade investigations and escalate complex matters as needed, all while adhering to company policies and regulatory requirements.

Benefits
  • Competitive and attractive compensation
  • Extensive learning opportunities, such as professional training and certifications and soft skills development
  • 21 annual leave days per year
  • Health Insurance
  • Quarterly allowance benefit giving flexibility to choose how to support your health and lifestyle
Things to weigh
  • No specific salary listed
  • Role involves rotating shifts and weekend work
  • Candidates must have appropriate rights and documentation for employment in Malaysia
Job score3/5
Benefits3/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

Applying to Axi?

See how your résumé matches this role — and tailor it from what actually gets interviews.