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← AvidXchange, Inc.

Customer Care Representative I

AvidXchange, Inc.
Location
Charlotte, North Carolina, United States
Posted
24 days ago
Department
Operations and Support
What they actually want (must-haves)
  • At least six (6) months of previous experience in a similar role or one (1) year customer service or contact center role
  • Ability to navigate through multi-systems at once, including computer skills and technical aptitude
  • Skilled at asking probing questions to gain understanding of customer needs
  • High tolerance for problem resolution and de-escalating customer escalations
  • Attention to detail
  • Ability to problem solve using existing processes and tools, and recognize when to ask for assistance from other internal team member
What the job really is

As a Customer Care Representative at AvidXchange, you will be responsible for addressing customer inquiries through phone, email, or chat, focusing on resolving issues to ensure customer satisfaction. The role involves troubleshooting problems, educating customers on best practices, and managing escalated situations while adhering to performance metrics.

Benefits
  • 18 days PTO
  • 11 Holidays (8 company recognized & 3 floating holidays)
  • 16 hours per year of paid Volunteer Time Off (VTO)
  • Competitive Healthcare
  • High Deductible Health Plan Option that has $0 monthly premium for teammate-only coverage
  • 100% AvidXchange paid Dental Base Plan Coverage
Things to weigh
  • Role involves handling low to medium level inquiries, which may limit exposure to more complex customer service challenges.
  • No specific mention of career advancement opportunities or skill development beyond the immediate role responsibilities.
Job score3.2/5
Benefits5/5
Freshness4/5
Career value3/5
Role clarity4/5
Pay transparency0/5

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