HHiring Reality
← Avetta, LLC

Supplier Success Professional (B2B Customer Support)

Avetta, LLC
Location
Newcastle, New South Wales, Australia
Posted
12 days ago
Department
Supplier Sales, Services, and Support
Salary
$29.45-30.00
What they actually want (must-haves)
  • Full working rights in Australia without current or future sponsorship
  • Experience as a Customer Support Specialist or similar role
  • Excellent communication skills, both written and orally
  • Ability to actively listen and think two steps ahead
  • Working knowledge of PCs and related applications
  • Interpersonal skills
What the job really is

The Supplier Success Professional will serve as the first point of contact for Avetta customers, providing support and resolving issues related to the prequalification system for contractors, suppliers, and vendors. This role involves direct interaction with customers via phone, email, and chat, prioritizing their needs, and ensuring a positive customer experience. Additionally, the position includes responsibilities such as documenting interactions, analyzing product malfunctions, and collaborating with internal teams to enhance customer satisfaction.

Benefits
  • Hybrid work model (Tues-Thur in office, Mon/Fri work from home)
  • Pay rate of $29.45-30.00 AUD/hour DOE
Things to weigh
  • Entry level/early career role
  • Role requires commuting to Newcastle office
  • No mention of career advancement opportunities or training programs beyond assisting junior representatives
Job score3.6/5
Benefits1/5
Freshness5/5
Career value3/5
Role clarity4/5
Pay transparency5/5

Applying to Avetta, LLC?

See how your résumé matches this role — and tailor it from what actually gets interviews.