HHiring Reality
← AvePoint

Project Support Engineer

AvePoint
Location
Cebu, Philippines
Posted
13 days ago
Department
Product & Project Management
What they actually want (must-haves)
  • BA/BS Degree in any IT related field (IT/Computer Science/Computer Engineering)
  • 1-3 years of technical software support/project support/applications support experience
  • Excellent communication skills
  • Strong analytical and troubleshooting skills
  • Pro-active, customer focused and comfortable dealing with clients directly
  • Organized, meticulous and able to work independently
Nice to have
  • Experience in exam management system (EMS), training management system (TMS) and/or learning management system (LMS)
What the job really is

The Project Support Engineer role involves providing Level 1 and Level 2 support to clients, troubleshooting issues, and collaborating with the R&D team for resolutions. Responsibilities include managing customer inquiries, maintaining project documentation, conducting training sessions, and ensuring customer satisfaction while adhering to service level agreements.

Benefits
  • HMO coverage from day 1 of employment (plus 2 free dependents)
  • Group life insurance (upon regularization)
  • Wellness Reimbursement Program (upon regularization)
  • Paid annual and sick leaves (convertible into cash)
  • Paid compassionate leave (5 days)
  • Employee Dedication Award (years of service)
Things to weigh
  • Current work schedule may change depending on business needs
  • Onsite support may be required locally or overseas
  • Role requires resilience under tight deadlines and high-pressure situations
Job score3.4/5
Benefits5/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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