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← AvePoint

Project Support Engineer

AvePoint
Location
Manila, Philippines
Posted
13 days ago
Department
Product & Project Management
What they actually want (must-haves)
  • BA/BS Degree in any IT related field (IT/Computer Science/Computer Engineering)
  • 1-3 years of technical software support/project support/applications support experience
  • Excellent communication skills and able to interact professionally with a diverse group, managers, executives and SMEs
  • Strong analytical and troubleshooting skills
  • Pro-active, customer focused and comfortable dealing with clients directly
  • Organized, meticulous and able to work independently
Nice to have
  • Experience in exam management system (EMS), training management system (TMS) and/or learning management system (LMS) is a plus
What the job really is

As a Project Support Engineer, you will provide Level 1 and Level 2 support to clients, troubleshoot issues, and work closely with the R&D team for resolutions. Your role involves managing customer inquiries, conducting analyses, and ensuring customer satisfaction while maintaining project documentation and generating reports. You will also have opportunities for training users and may provide onsite support when necessary.

Benefits
  • HMO coverage from day 1 of employment (plus 2 free dependents)
  • Group life insurance (upon regularization)
  • Wellness Reimbursement Program (upon regularization)
  • Paid annual and sick leaves (convertible into cash)
  • Paid compassionate leave (5 days)
  • Employee Dedication Award (years of service)
Things to weigh
  • Current work schedule may change depending on business needs
  • Role involves dealing with clients directly, which may require strong interpersonal skills
  • Onsite support may require travel abroad, which could be a consideration for some candidates
Job score3.4/5
Benefits5/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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