HHiring Reality
← Authenticx

Account Operations Manager

Authenticx
Location
Indianapolis, IN
Posted
1 month ago
Department
51 SRE
What they actually want (must-haves)
  • 2+ years of experience in a Client Success, Account Management, project coordination, or post-sales role within a SaaS environment
  • Demonstrated CRM discipline: experience owning record maintenance, activity logging, and documentation as a standing professional responsibility
  • Strong organizational skills with the ability to manage multiple accounts and competing priorities simultaneously without dropping detail
  • Client-facing communication experience: comfortable owning day-to-day client contact and writing clear, professional recaps and correspondence
  • Proactive risk awareness: able to read a client relationship for health signals and know when and how to escalate
Nice to have
  • Experience in healthcare, AI, or analytics-driven SaaS solutions
  • Familiarity with HubSpot or comparable CRM platforms
  • Background in a structured post-sales model with defined role separation between commercial, platform, and operational functions
  • Prior experience supporting QBR preparation, executive meeting logistics, or renewal coordination in a client-facing role
What the job really is

The Account Operations Manager (AOM) at Authenticx is responsible for managing the operational aspects of client relationships within a post-sales model. This role involves scheduling, documentation, and communication to ensure smooth client operations, while also monitoring account health and escalating risks as necessary. The AOM works closely with a Strategic Relationship Executive and a Client Success Manager to enhance team effectiveness and client satisfaction.

Things to weigh
  • Hybrid position with some on-site activities required for local candidates, which may not suit everyone
  • No salary or specific benefits mentioned in the posting
  • Candidates must reside in the USA and be authorized to work without requiring visa sponsorship
Job score2.8/5
Benefits1/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency0/5

Applying to Authenticx?

See how your résumé matches this role — and tailor it from what actually gets interviews.

Calculate resume scoreGenerate resume to apply
Job Link →