Contact Center Systems Analyst

The Contact Center Systems Analyst at Attain Partners is responsible for the administration and continuous improvement of cloud contact center technologies, primarily using the Five9 platform. Daily tasks include platform configuration, user support, incident management, and documentation, while collaborating with various stakeholders to enhance operational efficiency and support contact center workflows. The role also involves testing and validating system changes and maintaining technical documentation.

• Competitive health, dental, and vision coverage
• HSA and FSA accounts
• Life and disability insurance
• Fertility and family planning benefits
• Employee assistance and discount programs
• 11 paid federal holidays

• No specific mention of the technology stack beyond Five9, which may limit exposure to other platforms
• Role involves significant user support and incident management, which may not appeal to all candidates
• Position requires flexibility to travel periodically based on business and client needs