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← Atolls

Junior Community Support Specialist - Part Time (20hrs)

Atolls
Location
Lyon
Posted
20 days ago
Department
Operations
What they actually want (must-haves)
  • Fluent in French with impeccable spelling, grammar, and syntax
  • Ability to communicate in English
  • Experience in customer support or customer relations
  • Strong knowledge of community management and forum communication
  • Excellent organizational skills
  • Ability to manage a fast-paced workload
What the job really is

As a Junior Community Support Specialist, you will support the Dealabs community by addressing queries and requests, ensuring content quality, and moderating discussions to uphold community guidelines. Your role will involve interacting with users in French, resolving sensitive situations, and assisting with technical inquiries related to the platform. This part-time position requires a balance of teamwork and independent work.

Benefits
  • 32 days of paid vacation plus your birthday off
  • Flexible hybrid working scheme
  • Access to a learning budget and internal training
  • Mental health coaching
  • Regular global and local get-togethers
  • Possibility of taking a sabbatical after three years
Things to weigh
  • Part-time role with only 20 hours per week
  • Focus on community management may limit exposure to other operational areas
  • Role may involve dealing with sensitive situations which can be challenging
Job score3/5
Benefits4/5
Freshness4/5
Career value3/5
Role clarity4/5
Pay transparency0/5

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