Customer Support Representative

The Customer Support Representative at AssetWatch will be responsible for managing incoming support requests related to hardware and network outages for external customers. This role involves collaborating with various stakeholders to provide timely solutions, maintaining strong communication with customers, and utilizing software tools to diagnose and resolve issues. Additionally, the representative will promote customer loyalty and contribute feedback to product teams.

• Competitive compensation package including equity options
• Flexible work schedule
• Full benefits and 401K Match
• Opportunity to make a real impact every day
• Opportunity to grow as a leader and build a team
• Unlimited PTO

• Remote-first company with a distributed team across the U.S. and Canada
• Collaboration within core working hours is required
• Base salary range is provided, but individual pay depends on location and other factors