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← Ascend

Product Support Specialist

Ascend
Location
San Francisco
Posted
1 month ago
Department
Support
Salary
$70,000 - $100,000
What they actually want (must-haves)
  • Background in insurance, financial services, or insurtech/fintech
  • Strong written and verbal communication skills
  • Ability to quickly understand complex subject matter
  • Great attention to detail
Nice to have
  • Prior experience building support systems at early stage companies
  • Comfortable with the ambiguity and pace of an early stage startup
  • Experience working in toolsets including Retool, Slack, Notion, Front, and Linear
What the job really is

As a Product Support Specialist at Ascend, you will be responsible for collaborating with customers and internal teams to triage and resolve issues, ensuring a top-notch customer experience. Your role will involve onboarding, interacting with customers via email and chat, and working closely with various teams to address complex issues. Additionally, you will contribute to building a world-class Product Support team by sharing your expertise.

Benefits
  • Base Salary Range: $70,000 - $100,000
Things to weigh
  • Role involves working in a fast-paced early stage startup environment
  • No specific mention of remote work options or additional benefits
Job score3.4/5
Benefits1/5
Freshness4/5
Career value3/5
Role clarity4/5
Pay transparency5/5

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