HHiring Reality
← Ascend

Customer Success Manager

Ascend
Location
San Francisco
Posted
1 month ago
Department
Customer Success
Salary
$90,000 - $135,000
What they actually want (must-haves)
  • 3-6 years of experience in related roles
  • Prior experience managing high value enterprise customer relationships in B2B SaaS or Fintech environments
  • Strong written and verbal communication skills
  • A consultative, relationship first approach to customer success with a proven track record of renewals and expansion
Nice to have
  • Background in insurance, financial services, or fintech is a plus
What the job really is

As a Customer Success Manager at Ascend, you will focus on managing relationships with high-value customers in the insurance sector post-implementation. Your role involves ensuring customer adoption, retention, and growth by collaborating with internal teams and providing strategic insights to enhance customer experiences and outcomes.

Benefits
  • Base Salary Range: $90,000 - $135,000 with equity
Things to weigh
  • Role involves operating in the ambiguity and pace of a high growth startup
  • No specific mention of remote work options or flexibility
Job score3.4/5
Benefits1/5
Freshness3/5
Career value4/5
Role clarity4/5
Pay transparency5/5

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