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Specialist Client Management (f/m/d)

arsys EN
Location
Avenida de Bruselas 7, 28108 Alcobendas
Posted
18 days ago
Department
Customer Service / Customer Management
What they actually want (must-haves)
  • Experience managing outsourcing relationships in the customer-service sector
  • Project-management experience
  • Vendor-management skills
  • Bachelor’s degree in Business Administration, Marketing, Computer Science, Telecommunications, or a related field (or equivalent practical experience)
  • Broad understanding of web hosting, cloud infrastructure, domain management, servers, and web applications
  • Professional fluency in English (written and spoken)
What the job really is

As a Specialist Client Manager at IONOS, you will be responsible for managing relationships with third-party providers in the customer service sector, ensuring that outsourced services meet company goals and quality standards. Your role involves developing outsourcing strategies, monitoring performance through KPIs and SLAs, managing budgets, and coordinating with cross-functional teams to drive continuous improvement in service delivery.

Benefits
  • Fixed salary and flexible benefits such as health insurance, daycare allowance, and meal vouchers
  • Flexible working hours
  • Ability to work remotely or hybrid in any of our offices
  • Invitation to Arsys events held twice a year
  • Personalized training in cutting-edge technologies, certifications, or any area of interest
  • Various employee discounts for activities and products
Things to weigh
  • No specific salary listed
  • Role involves managing third-party relationships which may introduce complexities
  • Requires fluency in both English and Italian, which may limit applicant pool
Job score3/5
Benefits3/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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