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← ArmorCode Inc.

Customer Success Manager - India

ArmorCode Inc.
Location
India - Remote
Posted
18 days ago
Department
Customer Success
What they actually want (must-haves)
  • 5-8 years of experience in a Customer Success Role within cloud, security, network infrastructure or similar companies
  • Strong knowledge in the Vulnerability Management / Cloud Sec / AppSec domain
  • Knowledge of cybersecurity / vulnerability management tools (e.g., SAST, DAST, SCA, Cloud Security tools, Qualys, Tenable, Veracode, etc.)
  • A good understanding of developer and DevOps ecosystems and practices
  • Solid verbal and written communication skills, organizational skills, attention to detail, and strong sales acumen
  • Hands-on experience using AI/LLM tools (e.g., Claude, ChatGPT, Copilot) to operate efficiently across a book of business
Nice to have
  • Certification in Project Management and Cybersecurity, like PMP, CISM, CISSP, or OSCP
What the job really is

The Customer Success Manager at ArmorCode is responsible for ensuring a high-quality customer experience post-sale, focusing on deployment, adoption, and expansion of the ArmorCode platform. This role involves maintaining relationships with stakeholders, educating them on product features, advocating for customer needs, and monitoring customer satisfaction. The CSM will also collaborate with internal teams to enhance the platform and drive customer success strategies, while identifying upsell opportunities and conducting business reviews.

Benefits
  • Career Growth Opportunities
  • Work-Life Balance
  • Collaborative Environment
  • Employee Recognition
  • Competitive Compensation
  • Comprehensive Benefits
Things to weigh
  • No salary listed
  • Role involves travel up to 20%
  • Focus on maintaining customer relationships and upselling rather than technical development
Job score3.4/5
Benefits4/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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