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← AppViewX

Senior Engineer - Solution Support

AppViewX
Location
Coimbatore
Posted
1 month ago
Department
Technical Support
What they actually want (must-haves)
  • Bachelor’s degree in Computer Science, Information Technology or a related field
  • 4+ years of experience
  • Excellent business communication skills
  • Hands-on experience in Linux and Windows Server operating systems
  • Understanding of Networking, Security, and Certificate Management (PKI) platforms
  • Experience in management, deployments, and hotfix patching of applications
Nice to have
  • 3+ years experience (preferable)
  • Certified in Kubernetes, Networking & Systems Certifications such as RHCE, Linux+, Network+ or CCNA
  • Any security certifications
  • Knowledge of Python or any scripting language
What the job really is

As a Senior Engineer in Solution Support at AppViewX, you will be responsible for addressing customer inquiries and concerns, optimizing the AppViewX platform, and implementing solutions to complex automation problems. You will act as the final escalation point for customer issues, create and improve support documentation, and ensure smooth migrations to the latest platform code. Additionally, you will provide feedback for process improvements and work in a 24/7 environment.

Things to weigh
  • No salary listed
  • Role involves handling escalated customer issues which may be stressful
  • The position requires continuous learning and adaptation to new technologies
Job score2.6/5
Benefits1/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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