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Customer Success Manager

AppsFlyer
Location
Beijing
Posted
16 days ago
Department
Customer Success
What they actually want (must-haves)
  • 3+ years of client-facing experience in customer success or product management roles within the AdTech, mobile analytics, or SaaS martech industries
  • Strong capability of managing multiple accounts across diverse industries and company sizes
  • Comfortable analyzing and interpreting large data sets and dealing with reporting discrepancies
  • Excellent written and verbal communication skills for technical and non-technical audiences
  • A fast learner who thrives in a fast paced and dynamic work environment
  • Passion for gaming and a deep understanding of the gaming community
Nice to have
  • Technical background on SDKs, APIs, SQL, Mobile App Analytics, Deep Linking
  • Introduced by an AppsFlyer team member
What the job really is

As a Customer Success Manager at AppsFlyer, you will act as a trusted expert on the company's products, helping clients navigate challenges and ensuring their success. Your role involves building strong relationships with customers, providing training and support, and gathering feedback to inform product development. You will also host business reviews and collaborate with internal teams to advocate for customer needs.

Benefits
  • Mental health programs like Be Well
  • Global Employee Exchange Program
  • Fitness programs
Things to weigh
  • No salary listed
  • Focus on customer success in the gaming sector may limit applicability to other industries
  • Role involves significant client interaction which may require travel or flexible hours
Job score2.8/5
Benefits2/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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