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← Terial

Senior Customer Success Manager

Terial
Location
New York, New York
Posted
12 days ago
Department
Terial
Salary
$120-150k
What they actually want (must-haves)
  • 4-8+ years of combined experience across Customer Success, Account Management, and Implementation in a B2B SaaS environment
  • 2+ years of experience in Customer Success at an early stage startup
  • 2+ years of experience managing a mid-market and/or enterprise-level B2B SaaS book of business
  • Proven track record carrying and hitting renewal and expansion revenue targets
  • Demonstrated success onboarding and implementing complex, multi-stakeholder accounts
  • Excellent written, verbal, and interpersonal communication skills
Nice to have
  • Early-stage startup experience
  • Experience working with software for the Trades
  • Demonstrated success in Customer Success for either a multi-moduled SaaS product or multiple products within the same book of business
What the job really is

The Senior Customer Success Manager at Terial will manage the entire post-sale lifecycle for Mid-Market and Enterprise clients in the commercial roofing sector. Responsibilities include onboarding, training, account management, and leading quarterly business reviews, while also focusing on retention and revenue expansion. The role requires strong relationship management and the ability to collaborate with various stakeholders, as well as contributing to the development of Customer Success processes and playbooks.

Benefits
  • Salary: $120,000 - $150,000 per annum
  • Generous equity compensation
  • Comprehensive medical, vision and dental insurance plans offered (with up to 100% covered)
  • 401K plan
  • Unlimited PTO
  • Hybrid work environment (Monday through Thursday in-person; Friday’s remote)
Things to weigh
  • Position requires in-person work in New York City
  • Role involves significant travel (up to 25%)
  • Focus on complex, multi-stakeholder implementations may require strong project management skills
Job score4.6/5
Benefits4/5
Freshness5/5
Career value4/5
Role clarity5/5
Pay transparency5/5

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