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← Appier

Customer Success Manager(Enterprise)

Appier
Location
Tokyo, Japan
Posted
28 days ago
Department
Customer Success
What they actually want (must-haves)
  • 2+ years of practical experience in digital marketing (including Marketing Automation, CRM, CDP, and social messaging channels)
  • 2+ years of experience in customer success, account management, consulting, or client-facing roles in marketing departments
  • 5+ years of overall work experience
  • Experience in operating marketing tools and completing strategy design, execution, and performance verification
  • Strong communication skills to explain technical content to clients with low literacy
  • Proactive approach to client contract renewal and account growth
Nice to have
  • Experience in planning and operating customer communication strategies using messaging apps or social media (including chatbot scenario design and API integration)
  • Experience in operating Marketing Automation / CRM / CDP platforms
  • Experience as an owner of retention or CRM strategies (including LTV, churn, RFM analysis, lifecycle initiatives)
  • Experience in customer success within SaaS or cloud services
  • Practical experience in e-commerce, retail, D2C, finance, travel, or gaming industries
What the job really is

As a Customer Success Manager at Appier, you will be responsible for guiding Japanese enterprises in utilizing AIQUA, BotBonnie, AIRIS, and AdCreative.ai to maximize their marketing outcomes. Your role involves understanding clients' marketing challenges, designing and executing strategies, and ensuring account growth and retention through active collaboration and data-driven insights. You will also communicate client feedback to the product team to influence product development and improvements.

Things to weigh
  • No salary or specific benefits listed
  • Role involves significant client interaction and responsibility for account growth
  • Position requires a strong understanding of AI and marketing technologies
  • The role is not purely support; it requires active participation in strategy execution and improvement
Job score2.8/5
Benefits1/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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