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Operations Specialist

AppDirect
Location
Montreal, Canada
Posted
20 days ago
Department
Customer Experience & Operations
What they actually want (must-haves)
  • 3-5 years of experience in Service Delivery, Operations Management, Customer Service, or a related area
  • In-depth knowledge of Excel
  • Familiarity with call center software and CRM systems
  • Acquainted with call center key performance indicators (KPIs) such as CSAT, NPS, FCR, AHT
  • Experience with AI-powered support tools and LLM-based platforms
  • Experience supporting or contributing to a support consolidation, tooling migration, or process-standardization initiative
Nice to have
  • A bachelor's degree in Business Administration, Operations Management, Information Technology, or a related field
What the job really is

As an Operations Specialist at AppDirect, you will support day-to-day operations for strategic programs within the Support Operations team. Your role involves collaborating with internal teams and outsourced partners to enhance operational efficiency, analyzing data to monitor productivity, and contributing to program launches and strategic planning. You will also provide expert support on cloud applications and implement improvements in support processes.

Things to weigh
  • No salary listed
  • Fast-paced environment with shifting priorities
  • Emphasis on collaboration and adaptability may require strong interpersonal skills
Job score2.6/5
Benefits1/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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