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← Apiiro

Customer Success Manager (EMEA)

Apiiro
Location
London - Remote
Posted
24 days ago
Department
Sales
What they actually want (must-haves)
  • 5+ years in Customer Success, Account Management, or Technical Account Management
  • Strong familiarity with the SDLC and developer tooling: SCM, CI/CD, ticketing systems, container environments
  • Track record of managing enterprise accounts with demonstrated success in retention and expansion
  • Proactive, organized communicator who keeps multiple stakeholders aligned without losing sight of the bigger picture
Nice to have
  • Experience with AppSec tooling- SAST, SCA, DAST, secrets detection, or similar
  • Comfortable navigating technical conversations with engineers and business conversations with executives, often in the same week
What the job really is

As a Customer Success Manager at Apiiro, you will manage a portfolio of enterprise accounts, ensuring customers derive value from the platform throughout their lifecycle. Your role involves driving adoption of Apiiro's capabilities, leading strategic discussions with security leaders, and collaborating with sales to identify expansion opportunities. You will also address technical queries, mitigate account risks, and serve as the voice of the customer within the organization.

Things to weigh
  • No specific salary or benefits listed
  • Role involves navigating both technical and executive conversations, which may require a diverse skill set
  • Focus on AI-driven development may require keeping up with rapidly changing technologies
Job score2.6/5
Benefits1/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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