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Associate Support Analyst

Amtech Software
Location
India
Posted
1 month ago
Department
Application Support
What they actually want (must-haves)
  • Print industry experience — label, narrow-web, or converting
  • Strong working knowledge of how print shops operate, estimate, schedule, and fulfill orders
  • 1–3 years in application support, technical help desk, or customer-facing technical support environments
  • Strong troubleshooting skills across applications, databases, Windows servers, and basic networking
  • Experience working with logs, diagnostics, and system analysis tools
  • Ability to debug application logic, workflows, and reporting solutions
Nice to have
  • Experience with Label Traxx, Batched, Siteline, or comparable ERP/MIS/scheduling platforms
  • Crystal Reports or similar reporting tool experience
  • Data warehouse or BI concepts; Power BI experience a plus
  • Estimating, costing, or production planning background
  • JavaScript, API, or integration experience
What the job really is

The Associate Support Analyst role at Amtech involves hands-on technical support for the Label Traxx ERP platform, Batched scheduling solution, and Siteline web-to-print platform. Responsibilities include troubleshooting complex issues, analyzing application data, and supporting customer implementations, while also creating documentation and improving support processes. The position requires a strong understanding of the print industry and is not limited to ticket-based support, emphasizing technical ownership and problem-solving skills.

Things to weigh
  • No salary listed
  • Role requires specific print industry experience; candidates without this background will not be considered
  • Standard hours may require flexibility for training and off-hours work for critical incidents
Job score2.8/5
Benefits1/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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