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← Amperesand

IT Support Specialist-III

Amperesand
Location
Reno, Nevada, United States
Posted
25 days ago
Department
Admin & Operations
What they actually want (must-haves)
  • 3+ years of experience in a helpdesk, desktop support, or similar IT support role
  • Working knowledge of Windows and macOS environments
  • Familiarity with Microsoft 365 administration and Entra ID user management
  • Basic understanding of networking concepts such as DHCP, DNS, and Wi Fi troubleshooting
  • Strong problem-solving skills and attention to detail
  • Excellent communication skills and a customer focused approach
Nice to have
  • Associate degree or certification in Information Technology, such as CompTIA A+ or Network+
  • Experience supporting Intune managed devices
  • Exposure to Meraki networking equipment
  • Prior experience in a growing or fast paced company environment
What the job really is

As an IT Support Specialist at Amperesand, you will provide onsite technical support for employees, addressing a variety of hardware and software issues. Your responsibilities include managing helpdesk tickets, troubleshooting operating systems, supporting Microsoft 365 applications, and assisting with user account management. You will also handle the setup of new workstations and maintain records of hardware and software assets.

Benefits
  • Competitive Salary + Incentive Stock Options
  • Medical, vision, and dental benefits for employees and their dependents, effective from the start of hire
  • Company paid Basic Life, AD&D, short-term and long-term disability insurance
  • 401k retirement savings plan through Empower
  • Employees receive paid time off (PTO), paid sick days, and paid company holidays
  • Commuter Benefits
Things to weigh
  • Swing shift schedule may not suit all candidates
  • No specific mention of remote work options
  • Pay range is provided but actual compensation depends on various factors
Job score3.2/5
Benefits4/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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