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← ALX Africa

Community Program Specialist

ALX Africa
Location
Remote
Posted
12 days ago
Department
ALX Community
What they actually want (must-haves)
  • 3-4 years of experience in community management, social/digital media, internal comms, or program management, ideally in education, tech, or a membership-based organization.
  • Hands-on experience running an online community platform (e.g. Discourse, Circle, Slack, Discord, or similar) at scale.
  • Proven ability to plan and write newsletters and other member communications that people actually read, with a consistent, on-brand voice.
  • Comfortable working with email/newsletter tools (e.g. Mailchimp, HubSpot, or similar) and basic engagement analytics.
  • Experience planning and running community events, whether virtual, in-person, or hybrid.
  • Strong written communication skills, with the ability to adapt tone and message across channels and audiences.
Nice to have
  • Experience moderating or building online communities from the ground up.
  • Familiarity with community-led growth, ambassador, or referral programs.
  • Experience with graphic or content tools (e.g. Canva) to support newsletters and social content.
  • Knowledge of behavioural psychology or engagement strategies to improve retention and participation.
What the job really is

The Community Program Specialist will focus on embedding community throughout the ALX talent journey, managing the online community platform eHub, and ensuring effective communication with learners and alumni. Responsibilities include designing community strategies, collaborating with cross-functional teams, planning newsletters, and tracking engagement metrics to enhance community integration and member experience.

Things to weigh
  • Fully remote role requiring high self-motivation and organization.
  • Success depends on strong communication and proactive engagement in a digital-first environment.
Job score3/5
Benefits1/5
Freshness5/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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