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← ALX Africa

Community Experience Lead

ALX Africa
Location
Remote
Posted
12 days ago
Department
ALX Community
What they actually want (must-haves)
  • 5+ years of experience in community management, program or operations management, or a related field, with at least 2 years in a people-management or team-lead capacity, ideally in education, tech, or a membership-based organisation.
  • Proven experience setting strategy and translating it into an executable roadmap across a small team.
  • Track record of managing and developing direct reports, including goal-setting, feedback, and coaching.
  • Strong stakeholder management skills, with experience influencing cross-functional partners and senior leadership without direct authority.
  • Comfortable owning, reporting, and KPIs: defining metrics, tracking performance, and communicating impact to non-technical audiences.
  • Hands-on understanding of online community platforms (e.g. Discourse, Circle, Slack, Discord, or similar) and member communications (newsletters, email tools such as Mailchimp or HubSpot).
Nice to have
  • Passion for community growth, collaboration, and creating meaningful connections.
  • Experience building or scaling a community-led growth, ambassador, or referral program.
  • Experience with data visualization or engagement analytics tools (e.g. Tableau, Power BI, or similar).
  • Background in budget management or making the business case for program investment.
  • Knowledge of behavioural psychology or engagement strategies to improve retention and participation.
What the job really is

The Community Experience Lead will define and drive the long-term strategy for community engagement at ALX, ensuring it is integrated throughout the talent journey. This role involves managing a small team, fostering relationships with cross-functional stakeholders, and reporting on community performance. The lead will also set the direction for strategic initiatives and support the growth of the community team while ensuring high standards of accountability and performance.

Things to weigh
  • No salary listed.
  • The role requires strong self-motivation and organization due to its fully remote nature.
  • The position involves managing cross-functional relationships, which may require navigating complex dynamics without direct authority.
Job score3/5
Benefits1/5
Freshness5/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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