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← Alumni Ventures

Client Services Associate

Alumni Ventures
Location
Boston, MA
Posted
26 days ago
Department
Marketing
Salary
$60,000 - $70,000
What they actually want (must-haves)
  • 1+ years of experience in customer success, client services, relationship management, account management, hospitality, recruiting, operations, financial services, consulting, or another customer-facing environment
  • Effective written and verbal communication skills
  • Strong organizational skills and attention to detail
  • Ability to manage multiple priorities and follow through consistently
  • Demonstrated ability to build positive relationships and provide thoughtful support to customers, or other stakeholders
  • Ability to learn and effectively use new systems, tools, and business processes
Nice to have
  • Experience using HubSpot, Salesforce, or similar CRM platforms
  • Experience supporting clients, customers, members, investors, advisors, or other external stakeholders
  • Exposure to financial services, investing, venture capital, wealth management, banking, consulting, or related industries
  • Experience coordinating projects, events, webinars, or operational workflows
What the job really is

The Client Services Associate at Alumni Ventures will support the investor community by managing communications and relationships with prospective and existing investors. Responsibilities include responding to inquiries, assisting with onboarding, and collaborating on fundraising initiatives and operational processes. The role offers hands-on exposure to venture capital and is designed for individuals eager to learn and grow in a fast-paced, team-oriented environment.

Benefits
  • Comprehensive health coverage with multiple plan options, including employer-funded deductible support and HSA contributions
  • Dental and vision plans with multiple coverage tiers
  • Tax-advantaged accounts including HSA, FSA, and commuter benefits (with monthly employer contribution)
  • 401(k) with company match and immediate vesting
  • Company-paid life and disability insurance, plus optional supplemental coverage
  • Additional support programs including EAP, health advocacy, and wellness resources
Things to weigh
  • No specific mention of remote work options, as the company operates with a 5-day-a-week, in-office culture
  • The role may involve a steep learning curve for those unfamiliar with venture capital or financial services
  • The job requires strong interpersonal skills and the ability to manage multiple priorities, which may be challenging for some candidates
Job score4.2/5
Benefits4/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency5/5

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