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← ALTEN Technology USA

Technical Support Engineer

ALTEN Technology USA
Location
Greensboro, North Carolina
Posted
18 days ago
Department
Engineering
What they actually want (must-haves)
  • Bachelor’s degree in Engineering (Electrical, Mechanical, or related field) or equivalent experience
  • 8+ years of relevant experience in technical support, engineering, or a related field
  • Strong expertise in electrical systems, including wiring and harness troubleshooting
  • Experience with diagnostic tools, data acquisition, and technical data analysis
  • In-depth knowledge of powertrain, chassis, and electrical/electronic systems
  • Ability to manage complex technical issues independently
Nice to have
  • Hands-on experience working with trucks strongly preferred
  • Experience in a test engineering or product support environment
  • Familiarity with workshop service practices and repair procedures
What the job really is

The Technical Support Engineer at ALTEN Technology USA will provide expert-level support for complex product issues, primarily in the heavy-duty truck domain. Responsibilities include diagnosing vehicle systems, conducting root cause analyses, and collaborating with various teams to resolve technical issues. The role also involves direct engagement with dealers and customers, delivering training, and mentoring less experienced team members.

Things to weigh
  • No salary listed
  • Role requires a willingness to travel
  • Experience with trucks is strongly preferred but not mandatory
Job score2.6/5
Benefits1/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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