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← AlphaSense India

Entitlement Analyst

AlphaSense India
Location
Pune
Posted
1 month ago
Department
Revenue Operations
What they actually want (must-haves)
  • Experience in customer support through email ticketing systems, chat, or phone calls
  • Exceptional organizational skills and attention to detail
  • Strong analytical, critical thinking, and problem-solving abilities
  • Proficient in Microsoft Office Suites, especially Excel
  • Ability to execute tasks effectively and communicate clearly
Nice to have
  • Experience with Salesforce or any CRM tools
  • Desire to learn and absorb information to drive productivity
  • Experience in providing training sessions for new employees
What the job really is

As an Entitlement Analyst at AlphaSense, you will support the global sales teams by processing Content Authorization requests and ensuring customers have access to broker research and specialized content. Your role involves collaborating with sales teams and broker partners, resolving customer queries, and maintaining detailed communication records in the CRM. You will also focus on improving customer satisfaction and may assist with special projects as assigned.

Things to weigh
  • No salary or benefits information provided
  • Role involves handling customer complaints and queries, which may be challenging
  • Position may require adapting to a rapidly changing environment
Job score2.4/5
Benefits1/5
Freshness4/5
Career value3/5
Role clarity4/5
Pay transparency0/5

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