HHiring Reality
← AlphaSense

Senior Customer Education Manager, Enterprise

AlphaSense
Location
Remote - United States
Posted
18 days ago
Department
Marketing
What they actually want (must-haves)
  • 8-12 years of experience in customer education, professional services, implementation consulting, or a related enterprise-facing function, ideally at a B2B SaaS company
  • Experience working cross-functionally with Customer Success, Implementation, and Revenue/Sales teams inside live account engagements
  • Comfortable with technical concepts, including APIs, to translate them into practical guidance for clients and internal teams
  • Skilled at change management and building new habits and workflows with account teams
  • Confident, consultative communicator who can act as a trusted advisor to enterprise clients
  • Data-driven, with the ability to design attribution models and prove ROI for programs that don't yet have established measurement frameworks
What the job really is

The Senior Customer Education Manager at AlphaSense will build and implement enterprise education programs from the ground up, collaborating with various teams to ensure effective deployment and adoption of AlphaSense at strategic accounts. This role involves acting as a consultative advisor, defining success metrics, and creating tailored educational experiences that integrate with clients' existing tech stacks, particularly focusing on API usage. The position requires a proactive approach to change management and a strong ability to communicate technical concepts clearly to clients.

Benefits
  • Base compensation range of $116,000 — $140,000 USD
  • Performance-based bonus
  • Equity
  • Generous benefits program
Things to weigh
  • Role involves building a program from ambiguity, which may require navigating uncertainty
  • No established framework for success metrics exists yet, requiring the candidate to define and refine these metrics
  • Position may require occasional travel to support top accounts and key kickoffs
Job score3/5
Benefits2/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency0/5

Applying to AlphaSense?

See how your résumé matches this role — and tailor it from what actually gets interviews.