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← Alma

Customer Care Officer

Alma
Location
Lille, Nord, France
Posted
17 days ago
Department
Customer Operations
What they actually want (must-haves)
  • Strong written and verbal communication skills in French and English
  • Customer-oriented, empathetic, and solution-driven attitude
  • Organized and rigorous work ethic
  • Autonomous and resourceful problem-solving skills
  • Comfortable working in a fast-growing environment
Nice to have
  • A first experience in customer support, operations or similar roles
What the job really is

As a Customer Care Officer at Alma, you will ensure a smooth experience for merchants and consumers by providing support and resolving complex requests. Your responsibilities will include managing customer inquiries via email and phone, overseeing debt collection actions, onboarding new merchants, and contributing to process improvements. The role is based in Lille with some remote work and occasional weekend shifts.

Benefits
  • Health insurance fully covered for you and your family
  • Meal vouchers (Swile)
  • Sustainable mobility package
  • Choice of laptop (Mac or Windows)
  • Regular team events and internal talks
Things to weigh
  • Occasional weekend shifts may be required (approximately twice per quarter)
  • Role involves handling complex requests which may be challenging
  • Fast-growing environment may require adaptability
Job score2.8/5
Benefits3/5
Freshness4/5
Career value3/5
Role clarity4/5
Pay transparency0/5

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