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Agency Customer Success Representative

AWL
Location
Austin, Texas
Posted
18 days ago
Department
Policy Sales Operations
What they actually want (must-haves)
  • Valid General Lines or Personal Lines Property & Casualty Insurance License
  • Excellent customer service skills
  • Proven track record of achieving objectives
  • Excellent listening and comprehension skills with attention to detail
  • Ability to develop mastery of product knowledge and application process details
  • Excellent computer skills
Nice to have
  • Experience in Sales
What the job really is

As an Agency Customer Success Representative at AWL, you will be responsible for supporting the agency and policy sales operations by assisting clients with insurance coverage, addressing inquiries, and ensuring satisfaction throughout the policy life. You will maintain policy status, conduct welcome calls, follow up on documentation, and collaborate with sales and agency operations to meet strategic goals.

Benefits
  • Competitive pay
  • Outstanding benefits
  • Collaborative environment
Things to weigh
  • Full-time remote position
  • Role involves direct client interaction and addressing service inquiries
  • Fast-paced and energetic company culture may require adaptability
Job score2.6/5
Benefits2/5
Freshness4/5
Career value3/5
Role clarity4/5
Pay transparency0/5

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