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← Alloy

Mid-Market Account Manager

Alloy
Location
New York City
Posted
27 days ago
Department
Client Success
Salary
$130,000-150,000
What they actually want (must-haves)
  • 3+ years of experience in SaaS Account Management, Customer Success, or a related customer-facing commercial role
  • Experience managing customer renewals, retention, and account growth within a portfolio environment
  • Strong relationship management, communication, and organizational skills
  • Ability to manage multiple priorities across a high-volume book of business
  • Analytical mindset with the ability to interpret customer usage data and identify opportunities or risks
  • A collaborative, customer-first approach with a passion for helping customers achieve measurable business outcomes
Nice to have
  • Experience in fintech, financial services, fraud prevention, identity, compliance, or another regulated industry
What the job really is

As a Mid-Market Account Manager at Alloy, you will manage a portfolio of mid-market customers, focusing on maximizing their value from the Alloy platform. Your role involves driving customer engagement, retention, and renewals while collaborating with various teams to ensure customer success. You will also be responsible for monitoring account health, identifying growth opportunities, and delivering customer education.

Benefits
  • Unlimited PTO and flexible work policy
  • Employee stock options
  • Medical, dental, vision plans with HSA (monthly employer contribution) and FSA options
  • 401k with 100% match up to 4% of annual employee compensation
  • Eligible new parents receive 16 weeks of paid parental leave
  • Home office stipend for new employees
Things to weigh
  • Salary range of $130,000-150,000 with additional variable compensation, but specifics may vary based on individual circumstances
  • Role involves managing a high-volume portfolio, which may be demanding
  • Experience in fintech or regulated industries is preferred, which may limit some applicants
Job score4.6/5
Benefits5/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency5/5

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