VP, Customer Sucess

The VP of Customer Success at Alethea will lead the development and scaling of the customer success function, focusing on enhancing client relationships and retention strategies. This role involves training and mentoring a team of Customer Success Managers, managing key accounts, and ensuring effective communication of customer needs to the organization. The position requires a hands-on approach to building processes and leveraging technology to drive efficiency and customer satisfaction.

• Salary and stock options negotiated based on experience, total compensation range of $150,000 to $360,000
• Fully funded gold-tier healthcare, dental, and vision
• 50% of dependent coverage provided by the employer
• Employer provided life and AD&D insurance
• Employee Assistance Program with mental wellbeing support
• Flexible vacation and sick leave, including office closure between Christmas and New Year’s

• No specific mention of the tech stack or tools used in customer success processes
• The role requires a strong ability to navigate ambiguity and build from a partially established model
• High level of responsibility in managing C-suite relationships and strategic accounts
• The position is heavily focused on building and scaling rather than maintaining existing structures