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← Alarm.com

Technical Support Associate

Alarm.com
Location
Bogotá, Bogotá, Colombia
Posted
11 days ago
Department
International
What they actually want (must-haves)
  • Fluency in English and Spanish (written and oral)
  • 3+ years of work experience in technical support and/or sales
  • Strong technical aptitude and computer skills (e.g., Web-based applications, Mobile applications, Excel, Word)
  • Ability to communicate with customers via email and phone in a clear and professional manner
  • Self-starter who can operate independently and is customer service oriented
  • Ability to meet deadlines even during high volume periods
Nice to have
  • Bachelor’s Degree preferred
What the job really is

The Technical Support Associate at Alarm.com will provide exceptional technical support to authorized dealers, distributors, and customers in the LATAM region. Responsibilities include troubleshooting technical concerns, documenting support interactions, developing technical documentation, and collaborating with team members to improve service quality. The role also involves assisting with technical training and pre-sales support for new product releases.

Things to weigh
  • No salary listed
  • Role requires flexibility in working hours to accommodate local business needs
  • Position involves a high volume of customer interactions which may be demanding
Job score2.8/5
Benefits1/5
Freshness5/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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