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← Alamar Biosciences

Field Service Engineer II, Southern California

Alamar Biosciences
Location
Fremont, California
Posted
1 month ago
Department
Field Support Engineering
Salary
$120,000 - $140,000
What they actually want (must-haves)
  • Positive can-do attitude and strong ownership mindset
  • Bachelor's degree or equivalent experience in a related technical, scientific, engineering, or life science field
  • Typically 2+ years of field-based service experience in the biotech, life science, diagnostics, laboratory automation, or related instrumentation industry
  • Demonstrated ability to perform on-site troubleshooting, maintenance, installation, and customer support with minimal supervision
  • Exceptional customer-facing skills, including active listening, empathy, de-escalation, proactive communication, and follow-through
  • Strong orientation toward process improvement, technical documentation quality, and scalable service execution
Nice to have
  • Experience supporting complex laboratory automation, proteomics, genomics, diagnostics, liquid handling, imaging, or high-precision analytical platforms
  • Familiarity with CRM-based service documentation, service case management, field service metrics, parts logistics, and customer escalation workflows
  • Experience supporting installations in academic, biotech, pharmaceutical, clinical research, or field-based customer environments
  • Ability to contribute to service readiness activities such as installation planning, site preparation coordination, knowledge base content, and training material review
What the job really is

The Field Service Engineer II at Alamar will provide hands-on support for the company's automated instrument platform used in high-precision proteomic analysis. This role involves performing installations, maintenance, and troubleshooting both remotely and on-site across Southern California and the broader Western U.S. The engineer will also collaborate with various teams to improve service processes and customer experiences while documenting service activities and customer interactions.

Benefits
  • Base salary range of $120,000 - $140,000
  • Bonus
  • Equity
  • Benefits
Things to weigh
  • No specific details on the company's technology stack or tools used
  • Travel requirements may be extensive depending on customer locations
  • Role involves significant customer interaction which may involve high-pressure situations
Job score3.8/5
Benefits2/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency5/5

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