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← Akuity

Technical Support Engineer, AMER West

Akuity
Location
Remote - United States - PST
Posted
2 months ago
Department
Customer Success
What they actually want (must-haves)
  • 2+ years of experience in a customer-facing support role.
  • Experience configuring and troubleshooting Kubernetes infrastructure.
  • Hands-on experience with Argo CD in a professional setting
  • Familiarity with the software development lifecycle, CI/CD pipelines, or GitOps concepts.
  • A passion for working directly with users and the ability to communicate context clearly and thoughtfully.
  • Enthusiasm for being a primary point of contact for both open-source and enterprise customers.
Nice to have
  • Experience using and administering Argo projects (e.g., Argo CD, Argo Workflows, Argo Events, Argo Rollouts).
  • Experience working with cloud providers (AWS, Azure, GCP) and managed Kubernetes services (EKS, AKS, GKE).
  • Experience using Kargo to deploy multiple projects across stages.
What the job really is

As a Technical Support Engineer at Akuity, you'll be responsible for delivering exceptional support to both open-source users and enterprise customers. Your role involves troubleshooting issues, improving documentation, and developing scalable support processes while gaining expertise in GitOps, Kubernetes, and the Argo ecosystem.

Things to weigh
  • No salary listed.
  • Role involves both open-source and enterprise customer support, which may require flexibility in working hours.
  • The position requires strong communication skills and a proactive approach to problem-solving.
Job score2.2/5
Benefits1/5
Freshness1/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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