Quality Assurance & Advocacy Lead Analyst

The Quality Assurance & Advocacy Lead Analyst at Airspace focuses on investigating customer escalations and analyzing operational data to identify trends and implement corrective actions. This role involves supporting investigations, providing feedback on communication quality, and onboarding new hires into the quality management system. The analyst will work closely with Operations Leadership and Account Managers to foster a quality-first culture within the organization.

• Salary range: $75,000.00 to $80,000.00 annually
• High-quality health, dental, and vision plan options
• Open PTO
• 401K with company match
• Professional learning and training reimbursements

• The role requires flexibility for extended hours, evenings, and weekends as operational needs shift.
• The position involves handling complex escalations and may require a significant amount of independent problem-solving.
• No specific mention of remote work support or equipment provided by the company.
• The first 90 days involve intensive onboarding and training, which may be demanding for new hires.