Senior Technical Account Manager

As a Senior Technical Account Manager at Airship, you will serve as the primary technical advisor for enterprise clients, guiding them through complex integrations and ensuring they maximize the use of Airship's platform. Your role involves managing customer escalations, conducting business reviews, mentoring team members, and collaborating with product and engineering teams to advocate for client needs. You will also create technical documentation and utilize AI tools to enhance client experiences.

• Competitive medical, dental, and vision insurance options for you and your dependents
• Flexible time off, company paid holidays, paid parental leave, and paid volunteer time off
• Support for your overall wellbeing with mental health and wellness resources
• Employer-subsidized life insurance as well as short-term and long-term disability
• A digital-first work environment and a monthly stipend to support remote work
• Mentorship and growth opportunities to build skills and accelerate professional development

• Remote work with up to 10% travel required based on business needs
• Starting pay range provided, but actual pay may vary based on various factors
• Role may involve additional tasks or changes in responsibilities as business demands evolve