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Policy Manager, Quality

Airbnb
Location
United States
Posted
12 days ago
Department
Trust and Safety
What they actually want (must-haves)
  • 10-12+ years experience in a Policy or Trust and Safety role
  • Prior leadership on quality, standards, or community policy
  • Experience with review, rating, or reputation systems
  • Experience designing policies for consumer two-sided marketplaces
  • Strong attention to detail
  • Exceptional writing and communication skills
Nice to have
  • Experience working in a matrix environment
  • Proven ability to drive solutions to complex problems through cross-functional collaboration
  • Ability to explain and simplify complex information
What the job really is

As a Policy Manager for Quality at Airbnb, you will lead the development of policies that define quality standards for hosts and guests. Your role involves collaborating with cross-functional teams to create scalable policy frameworks, guide operationalization efforts, and utilize data and community insights to enhance existing policies. You will play a crucial part in shaping the user experience on the platform and ensuring that policies support business objectives effectively.

Benefits
  • Base pay range of $168,000 — $207,000 USD
  • May be eligible for bonus, equity, benefits, and Employee Travel Credits
Things to weigh
  • Remote eligible position, but must reside in a state where Airbnb has a registered entity
  • Vague details on specific benefits beyond salary range and potential bonuses
Job score2.8/5
Benefits1/5
Freshness5/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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