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Customer Service Partner Operations Manager, Mandarin Speaking (Tokyo Based)

Airbnb
Location
Tokyo, Japan
Posted
18 days ago
Department
Community Support
What they actually want (must-haves)
  • Fluency in Mandarin and English
  • A minimum of 8 years of progressive experience in a customer service or operations role
  • 5+ years in a partner management, BPO environment
  • Experience in driving improved performance as a partner/Regional Operations manager
  • Experience in data analysis and reporting to identify performance trends
  • Ability to work weekend days and on-call
What the job really is

The Customer Service Partner Operations Manager, Mandarin role at Airbnb involves managing and enhancing the performance of partners and services in a fast-paced environment. The manager will be responsible for ensuring high-quality support for the community, driving performance improvements, and collaborating with various internal functions to achieve strategic goals. This position requires strong organizational skills, stakeholder management, and data analysis capabilities to optimize processes and support the global delivery function.

Things to weigh
  • Visa sponsorship is not available
  • Role requires travel in Europe, APAC, and NA when required
  • High level of responsibility with accountability for partner performance
  • Expectations for weekend work and on-call duties may impact work-life balance
Job score2.8/5
Benefits1/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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