HHiring Reality
← Airbnb

Customer Service Partner Operations Manager, Mandarin Speaking (Singapore Based)

Airbnb
Location
Singapore
Posted
18 days ago
Department
Community Support
What they actually want (must-haves)
  • Fluency in Mandarin and English
  • A minimum of 8 years of progressive experience in a customer service or operations role
  • 5+ years in a partner management, BPO environment
  • Experience in driving improved performance as a partner/Regional Operations manager
  • Experience in data analysis and reporting to identify performance trends
  • Ability to work weekend days and on-call
What the job really is

The Customer Service Partner Operations Manager, Mandarin will oversee the performance of partners and services within Airbnb's community support operations. This role involves managing day-to-day operations, driving performance improvements, and collaborating with various internal functions to ensure high-quality support. The ideal candidate will utilize their analytical skills and stakeholder management abilities to enhance service delivery and operational efficiency.

Things to weigh
  • Visa sponsorship is not available
  • Role requires flexibility and the ability to travel in Europe, APAC, and NA when required
  • High level of professionalism and confidentiality is expected
  • Experience managing high severity/sensitivity cases is necessary
Job score2.8/5
Benefits1/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency0/5

Applying to Airbnb?

See how your résumé matches this role — and tailor it from what actually gets interviews.